Boston Globe correspondent Kathy Shiels Tully criticized what she called the “icy wall of indifference” awaiting those who appeal their parking tickets at City Hall this week.
Tully – who concedes she was 12 minutes past her hour parking limit when she received a ticket near last month – said she expected the ticket to be reversed with a personal plea to the city's parking department, but was instead aghast to learn she'd need to appeal the violation online.
“Online? No, I wanted to talk to someone," she wrote. "Eyeball to eyeball. Like I had done once, just the year before - and successfully - after receiving a parking ticket outside the charter school on Salem Street."
Ultimately, the city rejected her appeal, via email - “just as everyone – but me – expected,” she wrote.
“Surely, I thought, Malden wants to attract people, both residents and neighbors, to its redeveloping downtown. But how can it, if the city doesn’t make space - or time - for consumers to enjoy it?
“...Next time, we’ll eat in Melrose.”
We've all felt the frustration of seeing a parking ticket on our windshield. Is Tully overreacting here, or does she have a point about parking problems in downtown Malden keeping potential consumers out?